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How we handle your account, data and legal rights

Your account security and privacy matter to us. We keep your deposit methods — DANA, OVO, GoPay and QRIS — encrypted end-to-end, verify every withdrawal through multi-step authentication…

End-to-end payment encryptionMulti-step withdrawal verification24/7 support for account queries
Explore the Lobby Read FAQ
bacan4 How we handle your account, data and legal rights
REACH OUR TEAM

Legal and account support channels

Live chat Open the chat icon in the bottom-right corner of the lobby.
Email Send account or policy questions to [email protected].
Account settings Go to Settings > Legal & Account in your profile to download your full…
HOW WE PROTECT YOU

Data security, cookies and account access

Account encryption

Your password is hashed on our servers; your DANA, OVO, GoPay or QRIS identifier is encrypted with AES-256.

Cookies and tracking

We use session cookies to keep you logged in and functional cookies to remember your game room preferences.

Withdrawal verification

Every withdrawal to your DANA, OVO, GoPay or QRIS wallet requires you to confirm a code sent to your registered…

Data requests and deletion

Email [email protected] with your account number to request a copy of all data we hold on you or to ask…

Third-party processors

Payment processors and anti-fraud partners may see your payment method and basic details.

Dispute resolution

If you dispute a withdrawal or believe unauthorized access occurred, contact our legal team immediately.

Common questions about legal and privacy

We collect your name, email, phone number, payment method (DANA, OVO, GoPay or QRIS identifier), withdrawal address and account activity. We use this to run your account, process deposits and withdrawals, and detect fraud. No data is shared with third parties for marketing.

We keep transaction records and account details for seven years to comply with anti-money-laundering rules and respond to disputes. After you close your account, your gameplay history remains for two years, then your personal identifiers are removed and your data is archived.

Yes. Go to Settings > Legal & Account and click Download My Data, or email [email protected] with your account number. We send a complete export of your profile, transactions and preferences within three business days.

Contact our legal team immediately via live chat or email [email protected] with the date and time of the suspected access. We lock your account, review login logs, and if unauthorized withdrawal occurred, we open a dispute with your payment processor within 24 hours.

Yes. Payment identifiers are encrypted with AES-256 and stored in isolated vaults. We never store full card numbers. When you withdraw, your payment method is verified against your account owner name before the transfer is sent.

Open Settings > Account Closure and confirm the request. Your wallet balance is paid out to your registered payment method within 24 hours. Your account remains closed for 30 days; after that, you can reopen it. All legal records are retained for seven years.

No. We do not sell your data. Payment processors and anti-fraud partners may see your transaction details to process deposits and withdrawals, but each is bound by its own data agreement and uses data only for that purpose.

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